Pondworld.com Privacy Policy

Effective Date: 12/16/2010

Pond World, LLC is dedicated to becoming the online pond supply retailer choice for all types of pond owners.  We respect your privacy and guarantee that any and all personal information collected on this site will be kept strictly confidential and will not be shared or sold to third parties other than as disclosed within this privacy policy.  Any information you give us will be held with care and will not be used in ways that you have not consented to.

Pond World, LLC has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program covers the site www.pondworld.com.   TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at customerservice@pondworld.com.  If you are not satisfied with our response you can contact TRUSTe here

 

Registration

In order to use this Web site, we request certain personally identifiable information from you on the registration form.  During registration you are required to give contact information (such as name and email address).  We use this information to contact you about the services on our site in which you have expressed interest.

Orders

If you purchase a product from us, we request certain personally identifiable information from you on our order form.  You must provide contact information (such as name, email address and shipping address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

Communications from the Site

Service-related Announcements

We will send you service related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally you may not opt-out of these communications, which are not promotional in nature.  If you do not wish to receive them, you have the option to deactivate your account.

Contact Us

If you send us an email through our contact us form, we will use the information you provide us to respond to your inquiry.  We will not use your information for any other purpose.

Sharing with Third Parties

We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services.  We use Live Chat to assist you if you have questions while using our site or regarding your order.  We use a service provider who hosts our blog.  We will share personal information as necessary for these third parties to provide that service.

These third parties are prohibited from using your personally identifiable information for promotional purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site.  We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site.  A session ID expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.  You can remove persistent cookies by following the directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target interests of our users to enhance the experience on our site.

Third Party Cookies

The use of cookies by our tracking utility company and service providers is not covered by our privacy policy.  We do not have access or control over these cookies.  Our tracking utility company and service providers use session ID cookies to make it easier for you to navigate our site and use the shopping cart.

Links to Third Party Sites

If you click on a link to a third party site, you will leave www.pondworld.com and be transferred to the site you selected.  Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as www.pondworld.com.  We encourage you to review the privacy policies of any other service provider from whom you request services.  If you visit a third party Web site that is linked to www.pondworld.com, you should read that site’s privacy policy before providing any personally identifiable information.

Blog

If you use the blog on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in these blogs.

Accessing your Personal Information

If your personally identifiable information changes you may correct, update or remove it by making the change within the profile section of your account, or by emailing us at customerservice@pondworld.com.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet or method of electronic storage is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes in this Privacy Policy

If we decide to change our privacy practices, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you aware of what information we collect, how we use it, and under what circumstances, if any we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently.  If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: